| HOW WE PROTECT YOUR PRIVACY |
| We at Pets-Paradise.com are dedicated to protecting your privacy and personal information. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected. We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk. |
| SHIPPING POLICY |
| All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order. |
| SHIPPING CHARGES |
| 6% (purchase) + $7.50 |
| CANCELLATIONS |
| To cancel your order you must send an email to manager@pets-paradise.com within 8 hours of when you first placed your order. If your order has been already processed we are not responsible for the shipping costs incurred. |
| RETURN POLICY |
| In order to return an item, email us at returns.department@pets-paradise.com. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded. We require the following information to process your return: (Note: Your return will not be processed if you do not provide ALL required information) |
| Your full name and address |
| Phone number |
| Email address |
| Number of order |
| The reason for returning the merchandise |
| Return address: |
| Pets-Paradise.com |
| Attn: RETURNS DEPARTMENT |
| TopDawg.com |
| 1776 N. Pine Island Road |
| Suite 118 |
| Plantation, FL, 33322 |
| There is a 10% restocking fee for items over $50. |
| ORDERS NOT RECEIVED |
| Once an order has been shipped and there is a delivery confirmation, ePetSupplyStore.com is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received. |
| OUT OF STOCK ITEMS |
| Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose. |
